Major HBR cases concerns on a whole industry, a whole organization or some part of organization; profitable or non-profitable organizations.
Chapter 5 How to Be an Effective Listener The first four chapters discussed the need for effective listening, fallacies about listening, the process of listening, and the types of listening.
They provided the background you need to improve your listening skills. This chapter is a prescriptive one. It offers practical suggestions on how to be a better listener. While there are many ways to construct a list of suggestions, we will consider them in terms of what works best in three major categories: What you think about listening.
What you feel about listening. What you do about listening. You can learn to listen effectively; look now at the components of that learning: What You Think about Listening Although thinking, feeling, and doing go hand in hand, the thinking or cognitive Message cautious listening of learning is perhaps the best place to begin.
After all, effective listening takes effort—it requires maximum thinking power. Here are six suggestions. Understand the complexities of listening. Most of us take good listening for granted. But listening is a complex activity, and its complexity explains the emphasis given in previous chapters to understanding the fallacies, processes, and types of listening.
Knowing the fallacies about listening can keep you from being trapped by them. Knowing that the process involves more than just receiving messages will help you focus on not just receiving, but the other components as well. Recognizing the five major types of listening will help you to consciously direct your energies toward the type of listening required for the circumstance of the moment.
Listening requires an active response, not a passive one. But there is no other way to become an effective listener. Think about the complexities of listening, and work to understand them.
Preparation consists of three phases—long-term, mid-term, and short-term. We said earlier that becoming an effective listener is a lifetime endeavor; in other words, expanding your listening ability will be an ongoing task.
But there are two things you can do to improve your listening skills for the long term: Too many people simply do not challenge their listening ability.
And you have to stretch if you want to grow.
Force yourself to listen carefully to congressional debates, lectures, sermons, or other material that requires concentration. Building your vocabulary will improve your conversational skills and your reading skills as well as your listening skills.
And the more words you learn, the better listener you will become.Effective listening is important for communication because it is an integral part of communication process as a whole. Effective listening helps to perceive the other person’s viewpoint. View Notes - Quiz14 from SCC at DePaul University.
Which of the following is NOT a mode commonly used to listen to messages? Careful listening Correct. Cautious. Guidelines for effective listening. 1. Concentrate on the message 2.
Determine the purpose of the message Cautious listening Skimming Scanning 3. Keep an open mind 4. Use feedback 5. Minimize note taking. 6. Analyze the total message 7. .
Guidelines for effective listening. 1. Concentrate on the message 2. Determine the purpose of the message Cautious listening Skimming Scanning 3. Keep an open mind 4. Use feedback 5. Minimize note taking. 6. Analyze the total message 7. Do not talk or interrupt.
Message Cautious Listening. Group 1: Interpersonal Communication in Organizations Topic 1: Listening Listening can occur in: 1.
One-on-one communication or face-to-face conversations 2. a small group 3. large group Levels of attentiveness 1. Nonlistener. This individual is preoccupied with personal thoughts unrelated to the speaker’s message. Listeners use cautious listening when they want to concentrate on specific details rather than general concepts.
F A speaker should not display facial expressions because .